Refund Policy
Refund Policy-
At Rusmixallgoods.com, we are committed to providing excellent customer service. If you're not fully satisfied with your purchase, we offer a straightforward refund policy.
Eligibility for Refunds
- Returns must be made within 30 days of receiving your order.
- Items must be in new, unused, and resalable condition, and must be returned with all original packaging, tags, and any accessories that came with the product.
- Sale items, gift cards, and personalized/custom products are not eligible for refunds unless they are defective or damaged.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at [customer service email] to initiate the refund process. Provide your order number and details about the product you want to return.
- Return the Item: After receiving return instructions, send the item back to us using a trackable shipping service. Customers are responsible for the return shipping cost unless the product is damaged or defective.
- Refund Process: Once your return is received and inspected, we will process your refund. You will be notified via email when your refund has been issued. Refunds will be credited to your original payment method.
Processing Time
- Refunds are processed within 5–7 business days after receiving the returned item.
- Refunds may take additional time depending on your bank or payment provider’s processing times.
Non-Refundable Items
- Gift cards
- Sale or clearance items
- Personalized/custom items
- Undergarments, swimwear, or any intimate apparel (if opened)
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at [customer service email]. We will assist you with returning the item and provide a full refund or replacement, including return shipping costs.
Contact Us
If you have any questions or concerns about our return and refund policies, feel free to contact our customer service team: